Standard Shipping: Standard Shipping to anywhere in Australia is $8.00 per order. Please allow 7-10 business days to receive your order.
Express Shipping: Express Shipping to anywhere in Australia is $10.00 per order. Please allow 3 business days to receive your express order (this does not include Saturdays, Sundays or Public Holidays). All Orders are processed from NSW so they may take 3-5 days to get to WA.
International Shipping: International Shipping to any country outside Australia is $20.00 per order with an additional fee of $5.00 per piece ordered. Delivery time will depend on your region however please allow at least 15 business days.
Express International Shipping: Express International Shipping to any country outside Australia is $55.00 per order with an additional fee of $5.00 per piece ordered. Delivery time will depend on your region however please allow at least 2-4 business days.
* If your country is not listed at checkout please email us at firstname.lastname@example.org and we will consider adding your country to the list
* You will receive an email from Australia Post with your tracking information
* All Shipping fees are non-refundable
* All orders will be processed within 48 hours
Matters Speaking will accept returns for faulty items, however we are unable to accept returns for change of mind.
Each product we send is carefully checked & quality controlled, however if you do receive a product with a manufacturing fault we will happily refund the cost or replace the product as long as it is within 4 weeks of purchase.
Please note that general wear and tear in the course of normal use is not considered a manufacturing fault. Please refer to our customer care for tips on keeping your Matters Speaking piece in its original condition.
If you wish to return or exchange a faulty product please email email@example.com the following information: name, invoice/order number, contact details and a clear written description of the fault.
* Matters Speaking will respond to you with a return number and postage details.
* All items must be returned in the original packaging. To ensure no further damage occurs during transit, please post the product in a secure parcel post bag. Matters Speaking suggests you send the item via Australian Registered Post as Matters Speaking cannot accept responsibility for items that are misplaced during transit
* We will credit your original method of payment within 10 business days of return of item, minus original shipping charges
Matters Speaking Jewellery is treasured and timeless and we want it to last a life time, so please take the right precautions to care for your jewellery.
Matters Speaking Jewellery are all hand made with pure sterling silver. Sterling silver will tarnish over time as metals react with liquids, especially chemicals. Due to this follow the instructions to ensure your treasured piece will remain timeless.
What to Avoid
* Avoid spraying perfume directly onto or around your jewellery
* Avoid wearing your jewellery when swimming, showering or completing activities such as cleaning or exercising
* Avoid impact with hard surfaces, including other items of jewellery. This will protect against scratching and chipping
Cleaning your Jewellery
* When silver is exposed to the atmosphere it will oxidise naturally with time and will require maintenance. We advise to use a silver cleaning cloth to clean your Matters Speaking pieces
* Gently polish your items to bring back a shine and remove any excess materials
* Store your item in the Matters Speaking box provided in a moisture free room away from heat